Fondue Chalet (Fondue Chalet, event, we, us and our) is a live event and pop up dining experience owned by BBR GROUP AUSTRALIA (ABN 93 121 083 805).
By purchasing a ticket to Fondue Chalet, you agree to be bound by the terms and conditions set out below (Terms of Sale). The Terms of Sale relate to the sale of tickets and attendance at the event to which the ticket relates (Event). These Terms of Sale apply to the purchaser and any subsequent ticketholders (You or Your).
In addition to the Terms of Sale, you may also be bound by Event Specific Terms. You are also subject to the Venue Terms and Conditions as well as any Authorised Ticketing Agent’s Terms and Conditions. Where there is inconsistency between terms the following order of enforceability applies:
Fondue Chalet reserves the right to cancel any ticket used in breach of any of the above terms.
Tickets to Fondue CHalet are available through the official Fondue Chalet website https://fonduechalet.com.au/ and authorised ticketing agents (Authorised Ticketing Agents). You are warned not to buy tickets from unauthorised operators. We are aware tickets to Fondue Chalet may be sold through unauthorised operators at excessively inflated prices. If you buy tickets from unauthorised operators, you do so at Your own risk and neither us nor the Authorised Ticketing Agent will be able to assist You.
Fondue Chalet cannot guarantee any ticket purchase made through any means other than the official Fondue Chalet website (for example via websites such as eBay, Gumtree and social media Buy Swap Sell pages).
GST will apply to all goods and services supplied through this site.
Gift Cards can be redeemed until the 2026 season end of Fondue Chalet at Fed Square on the 27th of June 2026. Any amount left on the gift card after the last session of the season on 27th of June 2026 is forfeited.
The promotion, advertising, offering or selling of tickets to Fondue Chalet is strictly prohibited by anyone other than Authorised Ticketing Agents, unless:
Tickets may not, without the prior written consent of BBR Group Australia, be used for advertising, promotion or for any other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. In addition to any other legal rights and remedies that Fondue Chalet have in this regard, BBR Group Australia reserves the right to immediately cancel, without notice or compensation to You, any tickets sold or used in breach of this condition.
Entry may be refused if tickets are damaged or defaced in any way or are not purchased from one of Fondue Chalet authorised points of sale.
Fondue Chalet has the right to include additional specific conditions in relation to particular Events (Event Specific Terms). Such Event Specific Terms will be made available on Fondue Chalet website and/or on the Authorised Ticketing Agent’s website and will be deemed to be incorporated into these Terms of Sale.
Fondue Chalet has the right to add, withdraw, reschedule or substitute advertised dining sessions and/or vary advertised programs, times, prices, venues, seating arrangements, staging and audience capacity without notice to you.
If there are Intervening Circumstances which require the Fondue Chalet capacity to be reduced or the configuration to be varied, then that process will be determined by BBR Group Australia y in its absolute discretion. If Your transaction is identified for cancellation (i.e. due to venue capacity restrictions) then you will be entitled to a full refund of the ticket price.
Intervening Circumstances means an incident that is beyond Fondue Chalet control which occurs after the time when a Ticket is sold, such as an act of God, state of emergency (eg bushfire or flood), public health emergency (eg pandemics including COVID-19 related), travel warnings (eg travel restrictions or advice to not travel) and Government or Health Authority directives (eg forced venue closures or mass gathering restrictions).
Fondue Chalet has the right to enforce published ticket purchase limits and cancel any tickets You obtain above those limits. If You exceed the ticket limit, You may have any or all of Your orders and tickets cancelled without notice. This includes orders associated with the same name, ticketing account, email address, IP address, billing address, credit card number or other information.
9.1 CANCELLATIONS DUE TO ADVERSE WEATHER:
9.1.2. CANCELLED OR TERMINATED DUE TO HOST VENUE OR OTHER OCCURRENCES OUTSIDE FONDUE CHALET DIRECT CONTROL:
Fondue Chalet will provide vouchers redeemable for the same ticket type for a future session during that Fondue Chalet season at the venue for which the original tickets were purchased. Tickets are subject to capacity and entry is not guaranteed.
9.1.3. CANCELLED OR TERMINATED DUE TO MECHANICAL BREAKDOWN:
Fondue chalet will refund the face value of each ticket upon return to Fondue Chalet of intact tickets to that session or will provide vouchers redeemable for the same ticket type for a future session during that Fondue Chalet season at the venue for which the original tickets were purchased.
Note: Staff working at Fondue Chalet are not able to provide refunds.
All bookings require a $200 deposit at the time of reservation. If you cancel your booking at any point, this deposit is forfeited and strictly non-refundable. Refund of the balance payment is possible before 10 days of your selected date of event. It is possible to change the date of your booking up to 10 days before the date of your selected session. That is, if your booking is on the 15th of May, you can edit the date of your booking by until the 4th of May 2026. Cancellations after the 10-day deadline will result in the loss of the 100% of the ticket price with no additional refund or credit provided, regardless of the reason (excluding extreme weather or external factors, see Section 6). If you fail to arrive for your reserved time without prior notification, the 100% ticket price is forfeited in full. No additional penalties will be applied, but no refunds, credits, or rescheduling options will be offered unless explicitly covered under Section 6. To change your booking, you can do so directly via your confirmation email or by emailing contact@bbr-agency.com, providing your booking reference number. Cancellations are effective only upon our acknowledgment. Voicemails or unconfirmed messages do not constitute valid cancellation. In cases of extreme weather (e.g., heavy rain, storms), we evaluate cancellations or rescheduling on a case-by-case basis.
To avoid doubt, Fondue Chalet is not liable to You for any losses or expenses incurred in connection with an Event being cancelled, rescheduled, significantly relocated or changed (including, for example, travel, accommodation or other ancillary expenses), except to the extent that such losses arise from Fondue Chalet breach of any Applicable Codes and Laws.
Refunds or replacement on any ticket will only be given as set out in these Terms of Sale, or as reasonably determined by BBR Group Australia in order to comply with the Applicable Codes and Laws. Fondue Chalet and/or Authorised Ticketing Agents will not replace lost, stolen or destroyed tickets unless proof of purchase is presented. Fondue Chalet reserves the right to charge a fee for replacement tickets. Authorised Ticketing Agents may charge a fee for the replacement of tickets.
You are responsible for checking all Event information and ensuring You have purchased the right ticket for the right Event on the right date. No refunds will be processed if You mistakenly purchase a ticket to the wrong date, wrong timing and or wrong food ritual option or make some other error in connection with Your ticket purchase.
If you have mistakenly purchased a ticket to the the wrong date, wrong timing and or wrong food ritual option or make some other error in connection with Your ticket purchase, an exchange on the ticket can be processed up to 10 days prior to the event date.
Guests of all ages are welcome to attend. Alcohol will only be served to patrons aged 18 years and over, and valid identification may be required.
Children under six (6) years of age may attend free of charge. All guests aged six (6) years and older must hold a valid ticket and will be charged at the standard ticket price.
Please note that bookings are subject to a minimum charge equivalent to six (6) adult tickets. For example, if a group booking includes six adults, children under six (6) years of age may attend free of charge in addition to the minimum booking requirement.
Parents and guardians are kindly asked to supervise children at all times and ensure they do not disrupt the experience of other guests.
Fondue Chalet reserves the right to broadcast, communicate, film and/or record any Event. If You are photographed, filmed or recorded whilst attending an Event, You consent to Fondue Chalet (or third parties authorised by BBR GROUP AUSTRALIA) photographing, filming or recording You. Third parties authorised by Fondue Chalet can broadcast, publish, license and use any photographs, film, recordings or images of You without compensation or restriction including but not limited to marketing and promotional use and in all media. Fondue Chalet, authorised third parties and anyone acquiring from them a right to use the material are not liable to You in any way for its use.
Fondue Chalet’s rights to refuse entry to the Event include but are not limited to where:
You are reminded that in addition to Fondue chalet’s right to refuse entry to an Event, the Venue hosting the Event may impose additional restrictions.
You agree to comply with security and safety requirements and directions at the Event. Prior to entry to the Event, You and/or Your belongings may be subject to specific security and safety requirements including but not limited to bag checking, metal detector tests, pat downs, explosive sweeps and/or drug detection tests. If You do not consent to such searches, You may be denied entry to the Venue without refund.
It is important to Fondue Chalet and our partners that each Event is enjoyable and safe for patrons. Anyone behaving in an offensive, disruptive or dangerous manner may be ejected from the Event in the Event personnel’s discretion. We reserve the right to evict patrons who disobey Responsible Service of Alcohol legislation or refuse to comply with event Specific Terms or Venue Terms and Conditions. Anyone found supplying or consuming illicit drugs will be evicted from the Venue and may face criminal charges. If You feel unsafe, distressed or harassed at an Event we encourage You to seek the assistance of Event personnel.
Attendance at’in Fondue Chalet is subject to the terms and conditions of the event organiser.
For safety purposes, patrons must arrive prior to your scheduled sessions. Late arrivals 30 min after the start of your session may result in non-admittance.
By purchasing a ticket to Fondue Chalet, the purchaser agrees to the following:
2. Food and Beverage Policy
3. Ticketing and Entry
4.Safety and Behaviour
5.No Smoking Policy
To the fullest extent permitted by the law and subject to Your rights under any Applicable Codes and Laws, You release Fondue Chalet (including its directors, officers, employees, consultants, contractors, agents and volunteers) from any liability for any damage, loss, liability or injury You or Your property may suffer in relation to Your attendance (before, during and after) at an Event, howsoever caused, including due to any negligence or other act or omission of Fondue Chalet.
You agree to compensate Fondue Chalet for any damage, loss, liability or injury that Fondue Chalet may suffer as a result of Your wilful, reckless or negligent acts or omissions at an Event.
Entry to the Event is at Your own risk and You must:
To the maximum extent permitted by law, Fondue Chalet takes no responsibility for any hearing damage or loss caused by excessive or prolonged exposure to noise and/or injury caused by Your failure to follow reasonable safety directives given by Event personnel.
There remains an inherent risk of exposure to COVID-19 and/or other communicable diseases and illnesses in any public place or place where people are present. There is no guarantee, express or implied, that any person attending an Event will not be exposed to COVID-19 or other communicable diseases or illnesses. By attending the Event, You voluntarily assume any and all risks related to any exposure to COVID-19 and other communicable diseases or illnesses that may be present including bacteria, virus or other pathogen capable of causing a communicable disease or illness that may result in Your injury/death.
Fondue Chalet will continue to assess the outbreak and transmission of communicable diseases, including any stipulations from Government, Health Authorities, Artists and Venues in determining necessary safety measures for each Event. By purchasing tickets to an Event, you agree to follow any Event policies in place at the time of the Event. These requirements may include, but are not limited to, proof of vaccination, QR code check-in, social distancing, mask wearing, changes to capacity, and/or other measures. Your breach of any of the Event policies may lead to You being refused entry and/or ejected from the Event.
In the event of injury or illness Fondue Chalet may, at Your cost, arrange medical treatment and/or emergency evacuation as deemed essential for Your safety.
Pursuant to Your booking Fondue Chalet and/or Authorised Ticket Agents may need to collect and keep personal information about You including Your name, email, address, credit card or payment details, contact number and the names of all ticket allocations.
Your contact details may be used to provide You with information and details about the Event.
If You have consented via the Authorised Ticketing Agent to receive further information about Fondue Chalet events, we may also disclose Your contact details to those third parties and provide You with promotional material about other Events and products. We may also need to disclose Your personal information as required by law or as permitted under the Privacy Act 1988 (Cth). If You have any questions about how Fondue Chalet will handle Your personal information please visit the link at the bottom of the Authorised Ticketing Agent’s ticketing page where You purchased Your Event ticket or refer to BBR Group Australia Privacy Policy.
Fondue Chalet, and its designated representatives, including Event personnel, reserve the right to prohibit items which it believes threaten the enjoyment, rights and/or safety of You and/or other patrons at the Event.
Unless permitted under the Venue Terms and Conditions or the Event Specific Terms, Prohibited Items include, but are not limited to, the following:
Please also check the relevant Venue Terms and Conditions on the Venue website for venue-specific prohibited items (which vary from venue to venue).
Any persons found to be in possession of Prohibited Items must surrender those Prohibited Items to be permitted entry to the Venue. Surrendered items will not be returned.
Fondue Chalet may vary these Terms of Sale at any time without notice to You. Any variations become effective immediately once the variation has been published on Fondue Chalet website and within the Terms & Conditions under Variation to Terms of Sale. Any variations will not operate retrospectively.
Any provision of these Terms of Sale which is or becomes unenforceable shall not invalidate the other provisions of these Terms of Sale.
CREATED AND PRODUCED BY
