Privacy Policy BBR GROUP AUSTRALIA

FONDUE CHALET SEASON 2026

This Privacy Policy describes how BBR Group Australia ("we", "us", or "our") collects, holds, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to our website (https://fonduechalet.com.au/) and our event operations.

1. The Types of Personal Information We Collect

We collect information that is reasonably necessary for our functions and activities as event organisers. This may include: 

  • Contact Details: Name, email address, phone number, and mailing address. 
  • Booking Information: Details regarding your chalet reservation, session times, and the number of guests. 
  • Payment Information: Payment details processed through our secure third-party payment gateways. 
  • Dietary Information: Any dietary requirements or accessibility needs you voluntarily provide to us for your booking. 
  • Technical Data: IP addresses, browser types, and website usage data collected via cookies to improve your experience. 

2. How We Collect Personal Information

We collect personal information directly from you when you: 

  • Make a booking or inquiry through our website. 
  • Subscribe to our newsletter or marketing communications. 


We may also collect information from third parties, such as authorised ticketing platforms or marketing partners, where you have consented to that sharing.
 

3. Purpose of Collection, Use, and Disclosure

We collect and use your information for the following purposes: 

  • To manage your event bookings and provide our services. 
  • To communicate important event updates or changes. 
  • To process payments and prevent fraudulent transactions. 
  • To comply with legal and safety obligations (e.g., liquor licensing or health regulations). 
  • To send marketing materials (you may opt-out at any time). 


We do not sell your personal information. We may disclose your information to third-party service providers (such as IT support or payment processors) who assist us in running the event.
 

4. Overseas Disclosure

Our data is primarily stored in Australia. However, some of our third-party service providers (such as email marketing platforms or cloud storage) may store data on servers located outside of Australia. We take reasonable steps to ensure these providers comply with privacy standards similar to the APPs. 

5. Data Security

We take the security of your information seriously. We implement a variety of technical and organisational measuresincluding encryption and secure access controls to protect your personal information from misuse, interference, loss, and unauthorized access. 

6. Access and Correction

Under the APPs, you have the right to access the personal information we hold about you and to request corrections if that information is inaccurate or out of date. To make a request, please contact us using the details below. 

7. Complaints

If you have a concern about how we have handled your personal information, please contact our Privacy Officer. We will investigate your complaint and respond within a reasonable timeframe (usually 30 days). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. 

8. Contact Us

For any questions regarding this Privacy Policy, please contact: 

Privacy Officer Email: contact@bbr-agency.com  

Address: 102 George streets, The Rocks NSW 2000